I have a smart playlist that is called “2012” and, as you might have guessed, contains songs released in 2012. 

I have iTunes Match.

It appears as though I can simply download that playlist to my iPhone to have all the songs I own that were released in 2012 on my iPhone. 

This action does not work. That’s because the playlist, when viewed through Music on my phone, contains 300 songs. Here are some questions:

Why? I don’t know.

Does it contain only songs released in 2012? No it does not.

What does it contain? A random sample of my library.

Random how? Random in that I can not figure out any thing those songs have in common.

Were they released in the same year? No they were not.

Are they by the same artist? No they are not.

Are the songs in the playlist on my iPhone the same as the songs in the playlist in iTunes on my Mac? No they are not. 

What do we call this? An example of how poorly iTunes Match handles multiple devices.

What else might we call this? A broken service.

Broken how? Broken in that it does most emphatically *not* just work. 

Why is that important? Because that’s what Apple is famous for.

Why is Apple famous for that? Because before attempting such complicated internet-related-things like Siri, Maps, and iTunes Match, Apple’s combination of software and hardware often “just worked” in a way that its competitors could not match. 

Why was this good? Because it made people purchase Apple hardware.

What has happened in the interim? Well, much like my problem with iTunes Match, *no one knows*.

Why is this? Because there is no feedback to the user, no master control list, and no way to resolve the problem. 

Why is this? No one knows. But it sucks.

Apple’s new Maps are bad. That seems like a statement of fact. Unfortunately, in the United States they are most frequently described as “passable”, which is altogether too generous. Most people do not live in the United States. 

Rather than a long diatribe about how international users are important, I thought I’d present some examples, from a city I know well. Per Wikipedia, Shanghai is a city of 23 million people as of 2010. Sorting by actual municipalities, that makes it the largest single city in the world. On that list New York is 19th. 

So how does Shanghai look on Apple Maps in iOS 6? And how did it look on Google Maps on iOS 5?

Well, from the default zoom level in Apple Maps:

And Google: 

Zoom in 1 step on Apple:

And Google: 

Zoom in 2 steps, Apple:

And Google: 

Not only does Apple lack roads, parks, train lines, major buildings, districts, and any semblance of a “sense of the city” normally apparent from a map, it lacks the river.

To reiterate: it does not show the Yellow River, the Huang Pu, a major geographical feature of the entire coast, not just Shanghai proper. 

The new maps fail in the kind of way that should be impossible to fail: they lack publicly available data. City maps of Shanghai are much more accurate and correctly detailed. Geographic features are visible from satellite. 

For the US-only user, these new maps may be passable. For the international traveler or those residing in non-US countries, these maps are disaster, and a true regression in device utility. Quite simply, they represent a reason to buy an Android device over a new iPhone.

Which is quite a software update.

A preamble: Given the current uncompetitive US cellular climate and relatively atrocious level of service provided by all of the major players, a major goal of mine remains minimizing the total dollars given to my cell provider. If this is a shared goal, the optimal time for cell phone replacement, on contract, at subsidized rates, is the first moment possible. 

To clarify: Apple sells unlocked iPhones for $650. AT&T sells locked iPhones for $200. That means AT&T purchases iPhones at some rate slightly lower than $650 and subsidizes some amount less than $450 to each customer to entice them into a 2-year contract with a total value somewhere north of $2,000. 

This means for every iPhone sold, AT&T pays Apple up front, and earns it back over time. When the subsidy has been recovered, usually between 18 and 24 months, AT&T begins offering its customers new phones at fully subsidized rates in exchange for signing a new contract. 

Because the user’s monthly bill does not decline once their subsidy is paid off, AT&T’s profit increases immediately for every customer who continues to use their old phone after it is paid off. 

Thus, to avoid paying AT&T any extra money, AT&T customers should upgrade immediately upon being able to receive a full subsidy again.

Hence, 16 months after standing in line for an iPhone 4 at launch day, I have an iPhone 4S. 

Last of it’s kind, the Palm Pre 2 arrived in December at my office, unlocked, direct from HP.

I have been asked a dozen times why, happy with my iPhone 4, I purchased a Pre 2. The answer can be found here. It was not a joke, I firmly believed releasing unlocked hardware would help Palm. The fact that it took a near-collapse and subsequent assimilation by HP to push the new corporation (HPalm?) into releasing unlocked GSM hardware does not deter me. By all accounts the Pre 2 and webOS 2 were far superior to the originals, and I was eager. The results speak both to the Palm team’s successes and to the difficulty of their chosen task.

The Pre 2 is what I consider to be the best form factor possible. While I have gotten very comfortable typing on a touch screen over the last several years, the speed allowed by a hardware keyboard can never be equaled.  I do not mean the typing speed, though that may be true. I mean the speed of access. The iPhone has a single means of access: the screen. Although the display can function as a variety of inputs (keyboard, number pad, chooser list, etc.) the phone and OS must first be told which one of those to present.  With a single swipe left from the home screen every application, person, message, and web site is searchable. The key to that sentence is the beginning, “with a single swipe left from the home screen”. Without that gesture from that particular location, there is no search.

On the Pre 2, and any other device with hardware keyboard, search can simply be a function of beginning to type. Context for the display, from an unaccessed state, does not matter. On my iPhone 4 I often attempt to swipe left while in an app only to realize I have to first return to the home screen with a button press and then swipe left. Only after that is complete will I be able to start my search query.  

Likewise, storing the hardware keyboard in portrait orientation, below the screen, is a fantastic fit. It means the phone can be all screen whenever possible. It also means that when the keyboard is extended the phone feels incredibly natural to hold. Landscape keyboards unbalance phones, making them unwieldy and heavy, impossible to hold in a single hand, let alone type on with one.

The Pre 2’s small screen size does not bother me after an hour or two. In fact it is the iPhone that feels large and strangely flat upon returning to it. This is a long way of saying the Pre 2 feels great in the hand and pocket, and is easy on the eyes.

However, the Pre 2 desperately needs a rotation lock. The hardware rotation lock on the iPad (prior to iOS 4.1 or post iOS 4.2) is a brilliant feature.  Turning the Pre 2 can be a surprisingly frustrating experience, because the sensor’s calibration and response speed lag slightly, meaning that one turns the phone to landscape (when reading a web site, for example), waits, returns it back to portrait and then to landscape again very quickly, and then watches as the phone performs all 3 transformations in a disjointed manner.  The odd “shake” of the phone to make the sensor adjust the screen that old (pre iOS 4.0) iPhone users knew is back with webOS.

There it is then: the Pre 2 is hardware I constantly want to touch. It looks good, it feels good, and using it is, mostly, absolutely wonderful. Every time I go back to it I’m happy, and every time I leave it I miss the small shape and the clicking keys.  WebOS is a delight to use, works as advertised and has a sense of motion and organization lacking from it’s competitors, Android and iOS.  It is a wonderful platform, and something I will watch further.

Why then do I constantly return to my iPhone 4?  There are two reasons, and they revolve around the same concept, something only my time with these two phones has made me understand.

Trust.

When I have to work on my phone, which is a more and more common occurance globally, I can’t hesitate. When I’m driving to a vendor’s office or a FedEx location I googled three minutes ago, when I’m trying to call someone from a restaurant, or when I’m looking for an email with pricing I got a month ago, I have to *know* that my phone will do what I want.

The Pre 2 and webOS are pretty, they multitask well, their notification system is achingly simple and wonderfully functional. And when I launch Google Maps it sometimes works.  Sometimes it sits pulsing at the launch screen for several minutes, until I use the wonderful card interface to go back to my email.  When I try to call someone from my bluetooth headset and realize that I have to find their information on the phone, because bluetooth voice dial, while listed as a feature for webOS 2.1, does not yet work on my Pre 2’s webOS 2.0.1, I miss my iPhone.

When I am going out for the afternoon and look at the battery meter on the Pre 2, it often reads 40%.  At 2 pm that is a worrisome thing, something that makes me think about my charger’s location and my ability to power the phone from my car’s USB socket.

The Pre 2 and HP’s new OS are wonderful things. But they do not inspire trust. Not yet. Battery life and responsiveness are two things I used not to consider critical with smartphones. They all had poor battery life and they all were a little slow to respond.  In that market the Pre 2 looks great, because the thought that went into webOS is clearly worlds above what went into most phone operating systems. That is not the current market.

I enjoy using the Pre 2, and wish I could do so more often.  I hope that webOS 2.1 brings better performance, fewer bugs, and bluetooth voice dialing, which is a deal breaker for my 45 minute commute.  Perhaps the Pre 3 will feature a more robust battery, and a more responsive mapping application. I hope so. I would love to be able to recommend webOS, to show my friends my phone and to have them be able to buy one, from HP unlocked, from T-Mobile, AT&T, Sprint, Verizon. I would like more people to see this carefully designed OS. I think that would be good for everyone. 

Maybe this summer.

Until then I’ll admire my Pre 2 and use it, with my hand-cut SIM card adaptor, on days I don’t need to do a lot of work. 

I’ve been a Mac user for a long time.  The first Mac I owned was a Motorola StarMax beige tower, which means that I went off to college before the original iMac.  That’s before the time best known as Steve Jobs 2.  

My dad, who I had to convince to buy me that Mac, now works on a MacBook Pro.  My roommate, who laughed at my computer and then used it to play Swoop, has been using Macs for almost a decade.  

Bits, which is my place for the two things Bobert says I do best, has featured a lot of Apple ranting recently, and I am frequently asked why I stick with Apple if I don’t like their policies, or why I got a new iPhone if I hate AT&T.  

The answer is simple: because every time they have the opportunity to influence my decision-making Apple does a wonderful job.

This doesn’t mean Apple is flawless. It also doesn’t mean I’m immune to competition, to news sites and friends, and to other products.  What it means is that when the ball is in Apple’s court they hit a home run.  

I write this up today because today I took Tara’s iPad in to the Apple store in downtown SF.  The screen had some streaks on it that continued to re-appear after cleaning.  They looked as though the glue that holds the display in to the bezel was leaking slightly.  At first I thought they came from the glue used on the black plastic portion that houses the 3G antenna, but after a month we noticed them on the other end as well, around the home button.  They look like dirt or finger print oil, except that they originate at the black edge of the glass and streak inwards, on two sides.  After two months, we knew it was a defect, and I scheduled a Genius Bar appointment online.

I worked for several years in quality control in China. I am very aware of the realities of manufacturing defects and error rates. While it is sad to get a new product that has a defect, and while production processes can usually be improved, unless there’s a problem at a scale that warrants a recall, what matters is not the flaw, but how it’s handled.

The way we treat each other is key. What I am looking for from Apple and other companies is not products that never have problems, but companies that treat their customers well when problems are discovered.  

This morning I walked in to the Apple store at 10:04 and checked in on the second level.  I waited on a bench for around five minutes for my name to be called, and then showed my Genius rep the iPad, screen off so that the streaks were immediately visible.  She took it, looked at them, asked the next Genius over if he thought wipes and alcohol would work, took it in the back and tried to clean it.  She was gone for three minutes.  When she came back she promptly told me she would replace it as cleaning it hadn’t worked.  She pulled out a new iPad, had me sign the paperwork, swapped SIM cards, wiped the old iPad, and we were done.  The total time was 25 minutes, most of which was spent activating the new iPad, wiping the old one, and swapping SIM cards.  

I left the store completely happy and texted Tara to tell her the good news.

There’s no joy in finding a problem with something. Making an appointment, taking it in, being potentially without it for a few days or weeks, those are all unpleasant things. They are also almost impossible to avoid.  The only things a company can control are their products pre-sale and their treatment of their customers at all times.  

To fix my problem Apple’s staff treated me kindly, listened to me respectfully, didn’t question my honesty or intelligence, and repaired the original flaw in the product promptly.

That’s why they keep getting my money.

I’ve now had my iPhone 4 for several weeks, and wanted to re-visit these thoughts, to see if I’d changed my mind on anything.  

First, the iPhone 4 is pretty awesome. The display is gorgeous and battery life is much, much better.  The responsiveness of the camera has me using it all the time, and the ability to multi-task, even in limited ways, is great.  

The rubber Bumper case is annoying, because it clings to the fabric on the inside of my pockets, which makes the phone hard to get in and out.  This leads to me not wanting to use it, which in turn means I will have to deal with the antenna issue and the fact that I spent $30 on the case.  Apple has just dealt with the $30 portion of that problem.

Under 4.0.1 I no longer ever have 5 bars in my house.  I live in San Francisco.  Coverage has not changed.  It’s good to have a better understanding of how poor AT&T is here, and I wish I had my phone configured to display -db, as the Anandtech people do.  I’ll look into that.

The antenna issue, whatever Steve Jobs, John Gruber, et al. say, is both real and a hardware flaw.  I have now spent quite a bit of time holding other people’s iPhones, as well as the demo units in the store.  I have found phones that will drop from 5 bars all the way into “Searching…” and I have found phones that, in the exact same location, will drop from 5 bars to 3 and no lower.  I do not see any way of telling them apart, other than holding multiple phones in the hand.  Note that, in order to truly tell, one must hold the phone for upwards of one minute.  In shorter amounts of time the phones look identical, as they will all drop roughly 2 bars.  Only after a longer time will some phones continue all the way down to no signal and the battery-destroying “Searching…” mode.

The proximity sensor issue is also real, but very, very tricky to diagnose or understand, as it seems to only happen after the sensor has been activated.  I have only had it happen one time, where a call ended surprisingly and I looked at the phone and realized the screen was on.  I don’t spend a lot of time on the phone, making only a few brief calls a day, and encountered the issue on a more lengthy call.  I suspect this is fixable in software.

The reflective clarity of the Apple logo on the back is amazing.

The iPod app is nicer now.  I don’t use it too often, though I am starting to as I grow less afraid of my battery, but the subtle interface changes, which mostly present more details on each screen, are much appreciated.

I love being able to see the percentage of battery remaining rather than simply the icon.  This has been possible since the 3GS, but is new to me.  

My best usage time on the iPhone from 100% charged to shut down is 6 hours 34 minutes of usage and 38 hours 21 minutes of standby.  That, to me, was impressive.

And, on a very specific note for one person, let me say this: don’t put your phone in the same pocket with your keys.  That would be stupid.

My iPhone 4 says 16 GB on the box.  Under Settings > General > About it says “Capacity 14.0 GB” with 2.8 GB listed as available.  I checked all of the display models at the Apple store today, and they all reported the same 14.0 GB, as did my first iPhone 4.  

Does this mean that the OS is taking up 2 GB?  Or that the 16 GB are actually 14 GB when formatted?  Or some combination of the two?  Strange, because my old iPhone 3G, also running iOS 4, also sold in box as a 16 GB model, currently shows a capacity of 14.5 GB.

The old phone lacks a lot of features such as multitasking, yet half a gigabyte seems like a lot. If you’ve seen anything different or have any explanation let me know. 

This morning as I was using my iPhone 4 with Bumper on in a room that normally has poor signal strength I noticed the signal dropping.  I was on wifi as well, so connectivity was fine, of course, but the bars declined in the same manner as yesterday when held without Bumper on.  

I shifted the Bumper and the bars returned.  This means that, in areas where signal strength was, with the iPhone 3G, questionable, the iPhone 4 antennas are more vulnerable to the bridging interference than in strong coverage areas.  This corresponds with findings posted by others.  

I then removed the bumper and the problem was easily reproducible by holding the phone in my left hand in all areas of the house, regardless of coverage strength.  I’d been debating heading back to the Apple store, and this pushed me over the edge.  I got on the bus.

When I got to Stonestown Galleria, having not used the phone at all on the cold bus ride (this is San Francisco), the problem wasn’t initially apparent.  I sat in the food court for ten minutes, debating what to do and holding the phone with full 3G signal.  I’ll note for others that when I say “holding the phone” I mean lightly, not some death grip, and in a very, very standard way, not in any special fashion. My hands are not and were not wet.  

After about ten minutes, while I was trying to come up with a way to explain this bug to the Apple store staff, the bars started dropping.  Note that the Galleria is much warmer than the outdoors, so I believe the antennas are more vulnerable to interference and detuning at warmer temperatures.  

I went to the Apple store and demonstrated the problem to the first staffer I found.  He referred me to the Genius Bar, made me a walk-in appointment, and asked me to wait. I did, and while doing so tested the phones in the display area.  None of them dropped immediately but I did not hold any for more than a few moments, as I was trying to test them all. During this time I was not holding my iPhone 4.

When the Genius called me I explained the problem and he asked if I could show him. I pulled out the phone (sans-Bumper) and held it lightly.  The bars began to fade.  He said that this was the first time he’d seen it, and asked to try.  When either of us let go of the phone the bars come back, and when he held the phone the bars dropped.  

He was impressed, and said that after hearing about the problem he’d tried to reproduce it, but hadn’t been able to on the display models.  I told him I’d tried and failed also.  He took the phone and ran tests, including restoring it from DFU mode. He also got me a new phone.  

After restoring it the phone did not immediately demonstrate the problem, but once we’d held it for a few minutes the bars began to drop again, until the phone lost signal and began searching for a network.  I should note here that the Apple store has excellent AT&T coverage.

He said they’d send my old phone off to engineering, and they were excited to have one with a reproducible problem.  He and another staffer set up my new phone and activated it, and asked if I wanted to try it before leaving. I said yes, and held the phone. Having been synced with iTunes moments before it was already warm and bars began immediately dropping.  Both Apple store staff reproduced the problem with the new phone. 

At this point I was very relieved to know that it wasn’t just me, or just my phone. Strange, but the fact that it’s widespread, or at least more widely spread is comforting.  The Genius who’d been helping me then said that they think it’s either a firmware or a design issue, and that there wasn’t anything else he could really do, because they had to find a solution internally, and that they were learning as they went.  He was very polite and genuinely interested in solving the problem.

I said I understood and that I’d take the new phone home, and he told me to swing back by if it became a more serious problem.  He then said the most interesting thing:

“I tried to reproduce the problem on the display units, but I definitely didn’t hold them for as long as we’ve held this one.” 

“Me neither,” I said.  

“Now I know how it works though,” he said, “I’m glad to see it.”

The phone is awesome, and I’m glad to have it.  The Bumper seems to make the problem almost disappear.  However, the problem is both real and reproducible, and affects more than just one unit.  If you’re not seeing this, that’s wonderful, but it’s something I’d test for if I were going to buy an iPhone 4.  It’s not a deal-breaker, but it’s big enough of a problem that a) Apple should give out free Bumpers and b) you want to know if your phone does it in case there’s a widely-issued fix or recall.

It is very odd to hold a device that is glass on both sides. Without looking the direction it is facing isn’t apparent.  Also, coming from the 3G, it feels very, very slick.  So did the iPad initially, and the constant fear of dropping that has ebbed with familiarity. 

The much-discussed problem whereby holding the phone in the left hand so as to bridge the antenna gap causes the signal to gradually degrade and disappear on 3G is definitely real and immediately obvious. If you are buying a phone in store as opposed to delivery this is something you should be checking for.  Hold the phone for 15 seconds with your palm over the gap while it is on (which requires in-store activation).  Hopefully there is a fix, but I assume that it is a hardware problem, as only some phones seem to exhibit it. The rubber Apple Bumper case fixes this, which lends more credence to it being a hardware problem, as the case is non-conductive.

[Update] This problem is not 100% reproducible. I just sat in the car and held the phone, sans-case, in my left hand and the signal did not drop. Returned to house, took case off, and the signal drops immediately when held in left hand as noted above. Could this depend on signal interference as well, such as the wifi network in my house? Will report further. [/Update]

The screen is very, very good. Almost bizarrely clear, as some text, noticeably in the Messaging app, looks far different than it did on older generations of iPhone.

The camera shutter speed is astonishingly fast… for a phone.

Call volume is startlingly loud.  This means nothing for call quality, which I haven’t tested in any serious way.

It’s still an iPhone. 

That was a long line.